The Spartan Gold Points Plan, all forms, records and transcripts of its use are the property of Spartan Shops, Inc. Participation in the Spartan Gold Points Plan may be revoked at any time.

All sales transactions charged to the Customer's account through the use of Spartan Gold Points are final at the point and time of the sale. The customer is responsible for observing the transaction amount charged to his/her account at the point and time of sale and the customer is responsible for monitoring his/her own account balance.

Account balance statements are available through the Spartan Shops Dining Service Administration Office in the Cafeteria building on a special request basis only. A charge may be required for frequent inquiry requests.

Accounts may be closed and a refund of the unused balance requested as follows:
•  All refunds will be subject to a service charge of $15.00. This fee will be deducted from the customer's account balance prior to the issuance of the refund.
•  All refunds will be by check and will be available at the Spartan Shops Dining Service Administration Office or mailed as requested by the Customer, within ten working days from the day of the refund request.

Accounts from which no deposit or use activity is recorded during an eighteen-month period will be closed and a refund check, less appropriate refund charges, will be mailed to the permanent address on file with the Spartan Shops Dining Service Administration Office.

Deposits for the Spartan Shops Gold Point Program may be made by cash, check or MasterCard, Visa, American Express, or Discover. Checks returned by the bank as uncollectible are subject to all check collection procedures of Spartan Shops including, but not limited to, a fee of $15.00 per check and possible civil penalties. For any returned checks, the Customer's account will be suspended until the returned check(s) and fees are paid. If any debt remains for a period of six months, the Customer's account will be suspended until the returned check(s) and fees are paid. If any debt remains unpaid for a period of six months, the Customers account will be closed and a refund will be processed in the manner noted above, less the amount of the returned checks and fees.

The Customer is responsible for immediately reporting lost or stolen ID cards. Reports for lost or stolen cards can be made in person or by phone at the Dining Commons Office or the Spartan Shops Dining Services Administration Office.

Spartan Shops Inc is not responsible for the use of any lost or stolen card until four business hours (Monday through Friday, 8:00 AM to 5:00 PM , holidays excluded) after the card is reported lost or stolen by the Customer.